1- Go to Vatrenas home page https://www.vatrenas.com
2- Go to Shop Registration Click on Register Now button.
3- Fill the Shop Account Details in Shop Details section and click next.
4- Enter your Business Address in Address section and click next.
5- Upload Shop Official Document in Official Documents section and click Submit.
6- Terms and Conditions pop-up screen will appear, press the Terms and Conditions link, review and then click Accept and Continue.
7- you will receive thank you message "Thank you. Your account has been registered successfully."
8- Vatrenas administration team will review your application and update you.
9- If all information is completed they will approve your application and create a shop account for you, otherwise they will requested you to modify or complete the required information.
10- If Vatrenas Administration approved your application you will receive your account details through email so you can use to login and manage your account.

In case you still need any further assistant please don't hesitate to contact Vatrenas team who will help you.

YouTube Demo Video - Shop Registration - English: https://youtu.be/wM4Kz0Aj0Ko

1- Go to Vatrenas home page https://www.vatrenas.com
2- Go to Vendor Registration Click on Register Now button.
3- Fill the Vendor Account Details in Vendor Details section and click next.
4- Enter your Business Address in Address section and click next.
5- Upload Shop Official Document in Official Documents section and click Submit.
6- Terms and Conditions pop-up screen will appear, press the Terms and Conditions link, review and then click Accept and Continue.
7- you will receive thank you message "Thank you. Your account has been registered successfully."
8- Vatrenas administration team will review your application and update you.
9- If all information is completed they will approve your application and create a shop account for you, otherwise they will requested you to modify or complete the required information.
10- If Vatrenas Administration approved your application you will receive your account details through email so you can use to login and manage your account.

In case you still need any further assistant please don't hesitate to contact Vatrenas team who will help you.

YouTube Demo Video - Vendor Registration - English: https://youtu.be/m_i4Kwh6EWc

Please use the following steps to place an order from Vatrenas:
1- Sign in to your Vatrenas shop account through login page (https://vatrenas.com/users/sign_in).
2- Search for a product through using search option, or select related category or go directly to the product if it appears on the home page.
3- Click on Check your offer option to see the available offers for you, check product price and determine the required quantity with product variant (if existed) then click on add to cart.
4- If you want to select another products in the same order please repeat steps 2 and 3.
5- Go to your Cart, review your order then click on Proceed To Checkout.
6- You will be transferred to Checkout screen, select now your preferred payment and shipping methods from the available options for each vendor and click on Place Order button.
7- If you select to pay using credit card, you will be requested to complete payment process.
8- You will receive thank you message to confirm that your order has been received by the Vendor " Thank you, your order has been received."
9- Vendors will review your order/s, prepare and deliver the requested products.

In case you need more help please contact our call center who will do their best to help you. Thank you for using Vatrenas platform.

1- Once you submitted your order and receive a purchasing confirmation email/message.
2- Go to my account - orders tab.
3- Select the order you want to track and click on information button.
4- Order transaction status bar will appear so you can know your order status.

In case you still need any further assistant please don't hesitate to contact Vatrenas team who will help you.

1- You should be registered as an authorized shop.
2- Select your vendor/s.
3- Select your product.
4- Add your items to your shopping cart.
5- Review order information with selecting shipping & payment method.
6- Complete checkout process.
7- Ensure to get vendor/s approval on the requested order/s.
8- Ensure from receiving purchasing confirmation email/message.
9- Delivery agent will contact you to complete the delivery process.

In case you still facing any issue please contact Vatrenas team who can help you.

Yes, you can cancel your order only in case it wasn't approved by vendor.

In case you need more help please contact our call center who will do their best to help you. Thank you for using Vatrenas platform.

Please use the following steps to contact Vatrenas live support:
1- Sign in to your Vatrenas account through login page (https://vatrenas.com/users/sign_in).
2- At home page click on Live Support button which existed beside the search bar.
3- Vatrenas ChatBot screen will open, write your question, press post.
4- Vatrenas team will starting communicating with you handle your request.

Please use the following steps to reset your account password:
1- Sign in to your Vatrenas account through login page (https://vatrenas.com/users/sign_in).
2- Go to My Account page of your website then click on account details page.
3- Click on Change Your Password button, Change password screen will appear to enter your new password.
4- Enter your new password in the requested fields per the required standard.
5- Click Submit option so the platform will save the new password to your account so you can use starting from the next login.
Note: you maybe requested to login again to your account by using the new password.

In case you need more help please contact our call center who will do their best to help you. Thank you for using Vatrenas platform.

1- You can see all contact channels and numbers through contact us page.
2- Or you can drop a message through contact us form under contact us page.
3- Or you can use our live support channel at home page.

In case you use any of the available methods Vatrenas sales team will contact you soon to handle your request.
Thank you for using our platform.

1- Yes, you can in case you can cancel your order.
2- In case you can't cancel your order, please directly contact your vendor and follow up.

In case you need more help please contact our call center who will do their best to help you. Thank you for using Vatrenas platform.