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Let's talk about how we can help you?
People usually ask these questions
1- Go to Your Orders and select the order you want to cancel.
2- Select Cancel items. Note: orders can be cancelled only before confirming by vendors, you may see Request Cancellation disabled at this stage.
3- Select the check box of the item you want to remove from the order.
4- If Cancel option is enabled select Cancel for selected items in this order.
5- Wait for confirming cancellation by vendors.
6- if cancel requested was confirmed by vendors, then it will be removed from order list.
7- Cancellation request completed successfully.
Thank you for checking this document for more information you can contact Vatrenas support team through using the available communication channels.
2- Select Cancel items. Note: orders can be cancelled only before confirming by vendors, you may see Request Cancellation disabled at this stage.
3- Select the check box of the item you want to remove from the order.
4- If Cancel option is enabled select Cancel for selected items in this order.
5- Wait for confirming cancellation by vendors.
6- if cancel requested was confirmed by vendors, then it will be removed from order list.
7- Cancellation request completed successfully.
Thank you for checking this document for more information you can contact Vatrenas support team through using the available communication channels.
Please use one of the below options to contact Vatrenas Customer Support:
1- WhatsApp Business Support Option (Available for the registered and un registered customers).
2- You can use Live Support (Vatrenas ChatBot) option if you are a registered customer.
3- You can Send Us a Message through filling the related form under Contact Us page.
4- You can send a direct email to our team email: info@vatrenas.com
5- You can Call us at our support number +962 777744066
Thank you for using Vatrenas platform.
1- WhatsApp Business Support Option (Available for the registered and un registered customers).
2- You can use Live Support (Vatrenas ChatBot) option if you are a registered customer.
3- You can Send Us a Message through filling the related form under Contact Us page.
4- You can send a direct email to our team email: info@vatrenas.com
5- You can Call us at our support number +962 777744066
Thank you for using Vatrenas platform.
The following payment methods are available on Vatrenas but it maybe varied based on each Vendor preferences:
1- Cash on Delivery.
2- Credit Card.
3- Credit (Enabled per specific shop/s based on vendor selection).
4- Bank Transfer.
1- Cash on Delivery.
2- Credit Card.
3- Credit (Enabled per specific shop/s based on vendor selection).
4- Bank Transfer.
Please use the following steps to place an order from Vatrenas:
1- Sign in to your Vatrenas shop account through login page (https://vatrenas.com/users/sign_in).
2- Search for a product through using search option, or select related category or go directly to the product if it appears on the home page.
3- Click on Check your offer option to see the available offers for you, check product price and determine the required quantity with product variant (if existed) then click on add to cart.
4- If you want to select another products in the same order please repeat steps 2 and 3.
5- Go to your Cart, review your order then click on Proceed To Checkout.
6- You will be transferred to Checkout screen, select now your preferred payment and shipping methods from the available options for each vendor and click on Place Order button.
7- If you select to pay using credit card, you will be requested to complete payment process.
8- You will receive thank you message to confirm that your order has been received by the Vendor " Thank you, your order has been received."
9- Vendors will review your order/s, prepare and deliver the requested products.
In case you need more help please contact our call center who will do their best to help you. Thank you for using Vatrenas platform.
1- Sign in to your Vatrenas shop account through login page (https://vatrenas.com/users/sign_in).
2- Search for a product through using search option, or select related category or go directly to the product if it appears on the home page.
3- Click on Check your offer option to see the available offers for you, check product price and determine the required quantity with product variant (if existed) then click on add to cart.
4- If you want to select another products in the same order please repeat steps 2 and 3.
5- Go to your Cart, review your order then click on Proceed To Checkout.
6- You will be transferred to Checkout screen, select now your preferred payment and shipping methods from the available options for each vendor and click on Place Order button.
7- If you select to pay using credit card, you will be requested to complete payment process.
8- You will receive thank you message to confirm that your order has been received by the Vendor " Thank you, your order has been received."
9- Vendors will review your order/s, prepare and deliver the requested products.
In case you need more help please contact our call center who will do their best to help you. Thank you for using Vatrenas platform.
Please use the following steps to contact Vatrenas live support:
1- Sign in to your Vatrenas account through login page (https://vatrenas.com/users/sign_in).
2- At home page click on Live Support button which existed beside the search bar.
3- Vatrenas ChatBot screen will open, write your question, press post.
4- Vatrenas team will starting communicating with you handle your request.
1- Sign in to your Vatrenas account through login page (https://vatrenas.com/users/sign_in).
2- At home page click on Live Support button which existed beside the search bar.
3- Vatrenas ChatBot screen will open, write your question, press post.
4- Vatrenas team will starting communicating with you handle your request.